Refund policy

RETURNS & REFUNDS POLICY

Change of Mind

Valenova does not accept returns or provide refunds or exchanges for change of mind.

This includes situations where you purchased the wrong product, no longer want the product, or simply do not like the product.

Damaged, Opened or Incorrect Products

If your order arrives opened, damaged, or you receive an incorrect product, please contact Valenova within 1 business day of delivery.

To report an issue, please email us at info@valenova.au and include your order number, a brief description of the issue, and clear photographs of the product, packaging and shipping label.

This allows us to promptly assess the condition of your order and determine the appropriate resolution.

Customers are encouraged to inspect their order immediately upon delivery and before using the products where possible.

Valenova reserves the right to request photographs or other information reasonably required to assess a reported issue.

Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law.

Where required by law, Valenova will provide the applicable remedy for products that do not meet the consumer guarantees under the Australian Consumer Law.