Terms of service

TERMS OF SERVICE

These Terms of Service govern your use of the Valenova website and your purchase of products and services from Valenova.

By using this website or placing an order, you agree to these Terms of Service.

Products and Services

Valenova provides skincare products and related services through this website.

We aim to ensure that product descriptions, images, pricing and other information are accurate. However, minor variations in product appearance, packaging or colour may occur.

Product Use

Customers are responsible for reading and following the product instructions and any applicable warnings before use.

If you have concerns about whether a skincare product is suitable for you, you should seek appropriate professional advice before using the product.

Orders and Payments

By placing an order, you agree to provide accurate and complete information required to process your purchase.

All prices are displayed in Australian dollars (AUD) unless otherwise stated.

Valenova reserves the right to correct pricing, product information or other errors and to cancel an order where an error has occurred, subject to applicable law.

Shipping

Orders are shipped according to the shipping information and options available at checkout.

Delivery timeframes are estimates and may vary due to circumstances outside Valenova's reasonable control.

Returns and Refunds

Returns and refunds are handled in accordance with Valenova's Return and Refund Policy.

Nothing in these Terms of Service limits or excludes any rights or remedies available to consumers under the Australian Consumer Law.

Intellectual Property

All content on this website, including text, photographs, graphics, logos, branding and other materials, is owned by or licensed to Valenova and must not be reproduced, copied or used without permission, except where permitted by law.

Website Use

You agree to use this website lawfully and not to interfere with its operation, security or availability.

Valenova may update, modify or discontinue parts of the website, products or services from time to time, subject to applicable law.

Limitation of Liability

To the extent permitted by law, Valenova is not responsible for loss or damage arising from your misuse of products, failure to follow product instructions, or use of products contrary to applicable warnings.

Nothing in these Terms of Service excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded, restricted or modified under the Australian Consumer Law.

Changes to These Terms

Valenova may update these Terms of Service from time to time. The updated version will be published on this website.

Contact

If you have any questions regarding these Terms of Service, please contact Valenova at info@valenova.au