Shipping policy

SHIPPING POLICY

Shipping Within Australia

Valenova currently ships orders within Australia.

Order Processing

Orders are generally processed and prepared for shipment within 5 business days of receiving the order.

Please note that processing time refers to the time required to prepare your order before it is handed to the shipping carrier. It does not include transit time.

Shipping Rates

Shipping costs are calculated at checkout based on the delivery address and the shipping options available for your location.

Delivery Times

Delivery times may vary depending on the destination, shipping service selected and circumstances outside Valenova's reasonable control.

Once your order has been dispatched, any available tracking information will be provided to you where applicable.

Delivery Delays

While Valenova will make reasonable efforts to process and dispatch orders within the stated processing timeframe, delays may occur due to circumstances outside our reasonable control, including carrier delays, weather, public holidays or other disruptions.

If your order is delayed or appears to be lost, please contact Valenova at info@valenova.au with your order number so we can assist you.

Incorrect or Damaged Deliveries

If your order arrives opened, damaged or you receive an incorrect product, please contact Valenova as soon as possible at info@valenova.au and provide your order number, a description of the issue and clear photographs of the product, packaging and shipping label.

Australian Consumer Law

Nothing in this Shipping Policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law.

Where required by law, Valenova will provide the applicable remedy for products or services that do not meet the consumer guarantees under the Australian Consumer Law.